Frequently Aasked Questions
- 01. Your Account?
- 02. Placing an Order
- 03. Shipping & Returns?
01. Do I need to set up an account with you?
Setting up an account is really easy and only takes a few minutes. You'll need to give us your name and address details and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order. Alternatively, if you'd prefer not to create an account, you can select "Continue as guest" instead. You'll still need to enter your name, address, email and payment information, but these won't be stored. You won't be able to track your order if you select this option though.
1.1. How do I change and check my account details?
By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.
1.2. I’ve forgotten my password?
No problem – all you need to do is grab a password reminder. You can find this at the 'Login/My Account' section of the site. Simply click on the 'Forgotten your password?' link and we'll email it over to you.
02. What payment method do you accept?
We accept the following cards online or you can check out using PayPal:AMEX, Diners and Discover cards.Sadly, we’re not able to accept Visa Electron, Solo or Laser.
2.2. I’ve forgotten my password?
Voucher codes are set to expire after a certain time, so it might be that you're using an outdated code. Most of our vouchers are for a single use and are case sensitive. They also cannot be used during Sale Periods, and you can't use more than one on a single order.
2.3. I’ve asked to show proof of Id, why is this?
Due to an increase in fraudulent orders, we may at our discretion, request a photocopy of your drivers license and/or the credit card you used to make the purchase. If you have any questions about this process, please feel free to reach out to our Customer Service at sales@weldingstore.com
03. Do you offer free shipping?
Yes! We are thrilled to offer Free Shipping through FedEx Ground Service on all orders over $75! Orders that select Express or Priority shipping will not fall into the Free category, and any additional shipping fees like 'lift-gate' service for Freight items will still be added on.
3.2. How do I return an item?
First and foremost, check out our Returns/Exchanges (link in the footer). If your item meets those criteria, all you need to do is reach out to us at sales@weldingstore.com and we'll email you a return label and instruction to get your return processed quickly.
